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Does my child need to show a pass to board the bus?

Yes. Students will receive a route-specific pass based on the bus stop and route selected at the time of purchase. Students must carry this pass whenever they ride the bus, even if the driver already knows the student.

What if the bus is late?

This sometimes happens due to traffic or operational issues. Please download the First View App (Education)! The app allows parents to track buses in real time and is the way that families will receive push notifications about delays or cancellations.

Is there a way to track the bus in real time?

Yes. The First View App tracks buses in real time and is the way families will receive arrival time, significant delay, and cancellation notifications.

What if my child misses the bus?

Missing the bus happens to some kids from time-to-time so please be prepared. Every family should have a backup plan where kids have a way to contact a parent or neighbor who can get them to school, or who they can notify if they plan to walk.

Can my child bring a friend home on the bus?

No, unless the friend has an annual pass for that particular route.

Are there limited seats available?

Yes. Each route has a limited number of seats available for sale and routes will close once full. Purchasing a seat early will help ensure your child gets a seat on the desired route.

Can riders open the windows?

Yes. But they cannot extend any part of their bodies or items out of an open window.

Can my child eat or drink on the bus?

No. Eating and drinking are prohibited. Please remind your children of this rule, particularly in light of fellow students with severe food allergies.

Can my child get off at a different stop?

Yes. If your child would like to disembark at a different stop they may do so if it is on their assigned route, but please let the driver and/or YBC program manager know in advance for younger (Reed/Bel Aire) riders.

What if my child has to cross the street?

Routes have been developed in partnership with the Tiburon Police Department to ensure safety and convenience. Where needed, a driver will stop oncoming traffic and allow students to cross in front of the bus.

Is there a lost and found?

The driver will keep lost items on the bus for one week. High-value items may be taken to the school office if possible.

What happens if there is an emergency?

In the event of an emergency or similar serious incident, First Student, Marin Transit, and the JPA Program Manager will dedicate themselves to securing the safety of students as a first priority and will respond to the incident accordingly. Communication to parents will be sent as soon as possible once all necessary safety and response...

Are Yellow Buses safe?

School buses are some of the safest vehicle on the road today. According the National Safety Council Statistics, school buses are 172 times safer than passenger cars in terms of occupant deaths per 100 million passenger miles traveled. School buses rank much better than any other form of surface transportation.

Who operates the buses?

First Student, a leading school bus service provider, operates the buses with trained and certified drivers.

Who administers the bus program?

The day-to-day operations of the Yellow Bus program and strategic oversight and planning of the program are handled by the Tiburon Peninsula Traffic Relief JPA.

What are the qualifications of the drivers?

First Student's drivers are fully certified, courteous, and professional. In addition to a Commercial Driver's License, school bus drivers must also obtain a School Pupil Activity Bus (SPAB) certification. This certification process trains drivers on issues specific to student transportation and also includes fingerprinting and background checks.

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