Buy your 2025-26 passes before they sell out! Order by July 15th to receive passes by start of school. | Aftercare route schedule also now available!

Archives: FAQs

When will I receive my child’s pass?

Passes purchased before July 15th will be mailed on or around August 1 to the mailing address indicated at checkout. Passes purchased after this date will be mailed out within two weeks of purchase.

Can I get a refund?

There are no refunds unless service is suspended for a reason beyond our control. Students whose passes have been revoked for failing to comply with bus ridership rules are ineligible for refunds. The only exception is if a child leaves school. In that instance, the refund will be pro-rated based on the time remaining on … Continued

When should my child arrive at their bus stop?

Riders should be at their stop no less than 5 minutes ahead of the scheduled arrival time. Buses can leave up to 5 minutes early, depending on the flow of traffic and other considerations.

Does my child need to show a pass to board the bus?

Yes. Students will receive a route-specific pass based on the bus stop and route selected at the time of purchase. Students must carry this pass whenever they ride the bus, even if the driver already knows the student.

What if the bus is late?

This sometimes happens due to traffic or operational issues. Please download the First View App (Education)! The app allows parents to track buses in real time and is the way that families will receive push notifications about delays or cancellations.

What if my child misses the bus?

Missing the bus happens to some kids from time-to-time so please be prepared. Every family should have a backup plan where kids have a way to contact a parent or neighbor who can get them to school, or who they can notify if they plan to walk.

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